Shipping Policy

You will receive our email confirmation shortly after ordering online. Due to current situation as affected by covid-19 pandemic, your order will be ready for shipment within 9(nine) working days after the order date. We will attempt our best to send your order as soon as possible, and keep you informed about the status.

Australian Shipping : We use Australia Post e-parcel to send your order. It takes within a week to reach destination in Australia, depending on the location. The flat rate is $9 (regular parcel) or $12 (express parcel), and we give you free shipping for orders over $50. Pleased be informed that any delay made by Australia Post is beyond our responsibility. However, once your order is dispatched at Australia Post office, we will give you the tracking number so that you can tract it via Australia Post website https://auspost.com.au/ or call them on 13 76 78.

International Shipping : due to covid-19 pandemic currently, international shipping is not applicable at this moment. 

ELENVI reserves the right to review and revise this Shipping Policy at any time and post the updated one on this website.