Returns & Exchanges

If you experience any problems with your order, for instance it hasn’t arrived in amount of time (unless otherwise scheduled or informed earlier by us upon purchase), or there is a problem with the item upon arrival, please let us know promptly. We will attempt our utmost to resolve it.

If you wish to make a claim for any damage during shipment or for incorrect delivery, the claim must be done within 24(twenty four) hours after you receive the item; either by text message, WhatsApp or email, along with the picture of the damaged/incorrect item.

While making a claim, you must keep the item unopened/unused, and return it immediately with the packaging as in original condition to our address. All returns must be received by us within 7(seven) days of receivership. We will cover the cost of return postage for the first return only. For subsequent returns, the postage and insurance costs are to be paid by the buyer

Upon receiving of the returned item and confirming your claim, we will make replacement/exchange or give you a refund.

A replacement or a refund is not available if you simply change your mind on an item after ordering. Please choose the item carefully prior to purchase.

ELENVI reserves the right to review and revise this Returns & Exchanges policy at any time and post the updated one on this website.